Technical Operations Supervisor

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress.

IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience.

As part of our rapidly growing team, your contributions will directly impact our success.

Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward.

In return, you’ll find a place where your voice matters.

You’ll find a team that works hard and has fun.

And, if you’re like us, you’ll know you made a Smarter career choice.

This position is located in Charleston, SC - Local candidates only.

Position Summary :

• The Technical Operations Supervisor is a high- energy, coaching-focused role that inspires a collaborative, results-driven culture as well as an environment that allows individuals to thrive in their careers.  This role is responsible for supervising the day-to-day operations for the Technical Operations team, ensuring the team is meeting its goals.
• This position will supervise and coordinate work activities for a team of technicians ensuring fiber drops, installations and service calls are completed accurately and on time, as well as meet quality standards.  The Supervisor has various levels of responsibility, and at times can be needed to perform technical operations job in the field, including drops and installations.
• The Supervisor has various levels of responsibility, including ensuring daily workload balance, arranging resources to meet the demand including assisting with drops, installations, or service calls and responding to escalations.
• The Supervisor works closely with the operations leadership team to alert them to any issues, such as customer perception, workforce, service, and performance issues.

Essential Duties and Responsibilities :

Qualifications :

Excels at explaining complex concepts simply Capable of answering technical questions from technical and non-technical users Ability to train and mentor members of the Technical Operations team Comfortable providing both negative and positive feedback to people on the team Excellent organizational skills including ability to prioritize, lead, multi-task and have fun while doing it Excellent problem-solving skills and ability to navigate challenging situations in a professional manner Comfortable with both creating and reviewing training documentation, internal FAQs, “how-to”, troubleshooting guides, standard operating procedures (SOPs), etc.  Comprehensive understanding of OSHA rules and regulations, both federal and state Associate degree in management or equivalent experience Must be able to pass criminal background check, driving record check and drug test Must have a current valid driver's license that is automotive insurable Flexibility to work mandatory overtime to meet business needs Exceptional knowledge of Microsoft Office applications High integrity and strong work ethic are a must Attention to detail and ability to think creatively and strategically is a must Excellent organization and time management skills Ability to interact and communicate effectively with other team members Other Duties :