Talent.com
ServiceNow Systems Administrator

ServiceNow Systems Administrator

Cynet SystemsBoston, MA
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Job Description :

Pay Range : $58hr - $63hr

Responsibilities :

  • Configure and maintain FSM applications, workflows, and business rules.
  • Manage user access and security.
  • Perform upgrades and enhancements.
  • Develop and optimize FSM processes.
  • Create reports and dashboards.
  • Develop and maintain test plans.
  • Identify and document defects.
  • Provide QA support.
  • Continuously improve the FSM module.
  • Work autonomously and demonstrate business knowledge.
  • Manage support tickets and troubleshoot issues.
  • Assume additional responsibilities as assigned.

Required Qualifications :

  • 5+ years of experience as a system administrator or in end-user support.
  • 3+ years of experience as a ServiceNow system administrator.
  • High School diploma, GED, or equivalent.

    • Preferred Qualifications :

  • Bachelor's degree or equivalent work experience.
  • Higher education and / or non-profit experience.
  • Experience with custom-built products.
  • Expert knowledge of the FSM module.
  • Understanding of SDLC and Agile methodologies.
  • Familiarity with JavaScript and AngularJS.

    • Certifications and Licenses :

  • ServiceNow Certified System Administrator (required).
  • ITIL Foundation (preferred).

    • Working Conditions :

  • Occasional off-hours work required.
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    System Administrator • Boston, MA