IT Support - Bilingual (Japanese)

Genesis10 is currently seeking Technology Support with our banking company client in their New York, NY location. This is a 12 month + contract and hybrid remote position. Summary : Seeking Technology Support. Responsibilities : To support client support team by covering following tasks; Provide guidance and explanations on migration procedures and how to use the new system Respond to customer inquiries related to the migration process via phone and email Update customer-facing materials such as migration guides, FAQs, and support documentation Track customer migration progress and conduct follow-ups to ensure smooth transitions Escalate technical issues or concerns to internal teams and coordinate resolutions Collect customer feedback and share suggestions for improving processes and services Document support interactions and prepare reports on migration activities and customer experience Requirements : Ability to communicate effectively in both Japanese and English (mandatory) Strong common sense and general communication skills (mandatory) Ability to respond flexibly to changing situations (mandatory) Experience in banking (if possible) Experience in customer support (if possible) Experience with ISO and ACH-related operations (if possible) Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. Pay rate range : $45.00 - $48.00 hourly If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 : Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states / municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.