Supervisor Dispatch Communications (NE)

IMMEDIATE HIRING! FULL-TIME Opportunity

Supervisor Dispatch Communications NE

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

Job Summary :

The Communications Education Supervisor oversees the entirety of the training program within the Communications Center to include onboarding, performance management and all training activities for New Hires, Call Takers, and Dispatchers. The Education Supervisor serves as a role model and mentor to Call Takers and Dispatchers within the local operation.

ESSENTIAL FUNCTIONS / DUTIES :

• Accountable for the Communications Training Program. This includes but is not limited to
• Monitoring and directing the CTO program within the Communications Center.
• Providing input to the selection process for New Hires and CTOs.
• CTO and New Hire performance evaluations.
• Tracking and monitoring CTO performance metrics for performance and quality.
• Make recommendations to leadership regarding educational needs observed during training and the QA / QI review process.
• Support and uphold all policies, procedures, and protocols associated with the operations of the Communications Center and AMR as a whole.
• Maintains regular and consistent attendance and punctuality.
• Ensures team members adhere to operational compliance requirements
• Establish and ensure the AMR organization adheres to prescribed standards of quality assurance and performance improvement.
• Adhere to all company policies and procedures.
• Acts with integrity, honesty and knowledge that promotes the mission and values of AMR.
• Perform other duties as assigned.

QUALIFICATIONS :

Education :

Knowledge, Skills and Abilities :

GUIDING VALUES AND BEHAVIORS :

Employee must consistently exhibit our guiding principles :

REPORTING RELATIONSHIPS Reports to : Communications Manager

Why Choose AMR? AMR is one of Global Medical Response 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com . Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com / Careers .

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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