Product Technical Support Representative

The Opportunity

Avantor is seeking a dedicated Product Technical Support Representative to optimize our Biopharma team, delivering results against some of the most complex business and technology initiatives. Our team of Product Technical Support Representatives are highly trained product experts with scientific backgrounds. You will have the opportunity to work independently. Utilizing subject matter expertise, this role supports the customer and commercial team members in selecting the right products for customer applications and troubleshooting existing equipment. This is a full-time remote position with limited travel required for training and on-site customer support. Preference will be given to candidates residing in the Chicago, IL area or the Western region of the U.S.

What We're Looking For

• Education : Bachelor's degree from an accredited higher learning institution in science (Physics, Chemistry, Biology or a related scientific / engineering major) or a combination of education and experience is required.
• Experience : No minimum years of professional experience required; internship, academic project, or coursework involving technical concepts is highly preferred.
• Proficient in scientific vocabulary / terminology with the ability to gain further knowledge of fluid handling and bioprocessing applications.
• Collaboration Tool : Microsoft Office (Outlook, Word, Excel, and PowerPoint) proficiency with the ability to learn other software as needed

How You Will Thrive And Create An Impact

Knowledge Skills And Abilities (Those Necessary To Perform The Job Competently)

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency :

The expected pre-tax pay for this position is $60,100.00 - $100,100.00. Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement :

We are an Equal Employment / Affirmative Action Employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state / province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd Party Non-Solicitation Policy :

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.