Help Desk Analyst I

Job Description

Job Description

We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.

Responsibilities :

• Deliver technical support for desktops, laptops, printers, and other peripheral devices.
• Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.
• Install, configure, and maintain software and hardware systems to meet user needs.
• Provide support for Microsoft Office 365, Windows operating systems, and educational software.
• Document issues and resolutions accurately using ticketing systems.
• Address network connectivity problems and perform basic troubleshooting.
• Set up and maintain classroom technology, including projectors, smart boards, and student devices.
• Collaborate with IT staff to implement system upgrades and deployments.
• Offer both on-site and remote technical support across multiple school locations.
• High school diploma or equivalent required; Associate’s degree in IT or a related field preferred.
• Minimum of 1-2 years of experience in desktop or technical support roles.
• Proficiency in Windows 10 / 11, Microsoft Office 365, and Active Directory.
• Strong problem-solving abilities and effective communication skills.
• Capability to lift up to 40 lbs and travel between district locations.
• Prior experience in an educational environment is advantageous.
• Preferred certifications include CompTIA A+, Network+, or Microsoft credentials.