Systems Administrator/Hardware TechnicianIDEMIA National Security Solutions • El Paso, TX, US

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Systems Administrator / Hardware Technician

IDEMIA National Security Solutions • El Paso, TX, US

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IDEMIA National Security Solutions (NSS) is the premier provider of integrated identity solutions for United States Government.

Our deep understanding of biometric, biographic, credential, and digital forms of identity allows us to guide our clients to achieve their business goals.

NSS’ leading software systems; data and analytics offerings; and professional services facilitate and automate many of the business processes for government agencies serving law enforcement, military, and intelligence missions.

Summary :

IDEMIA National Security Solutions is seeking to a Systems Administrator / Hardware Technician with an Active Secret Security Clearance to maintain and support IT systems and highly specialized passport personalization hardware to include laser engravers.
These positions reside and operate at the Passport Offices and Agencies for the U.S.
State Department through a national system of regional service centers across the U.S.
The individual will work with minimal direction as a seasoned resource.
Installs, configures, troubleshoots, resolves complex issues, and supports ongoing usability of desktop computers, laptops, SW / HW, and peripheral Commercial-Off-the Shelf (COTS) / Government-off-the-Shelf (GOTs) technology.
Is responsible for providing all facilities with technical expertise supporting the HW / SW located at the facility.

Responsibilities :

The candidate should have demonstrated experience working at a client site in a demanding environment and deliver measurable results.

Duties and responsibilities consist of the following IT related functions, including but not limited to :

Provide planning, installation, training, support, monitoring and maintenance of HW (server and workstation builds) and software including all applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security / vendor patches / updates / vSphere Installation Bundle (VIBs), and Oracle / SQL databases.

Provide reporting such as, but not limited to :

Server / workstations rebuilds VMware and standalone environments (Windows and Linux), management of Windows, VMware, and NetApp Filers.

Coordinate and inform management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire / flood), employee accident or deliberate acts, maintenance or third party vendor actions.

Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW / SW components as needed, and prepare for consolidation and decommission / retiring of HW / SW.

Perform back-ups, restores, purges and on-going management of data, systems, software and HW.

Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.

Provide server / workstation security services.

Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.

Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip / read writers, driver license readers, barcode readers, printers, digital scanners, etc.

Provide all Active Directory service / user account and password administration, and Active Directory user privilege administration and badge logon administration.

Create, maintain, track and communicate configurations and / or changes of configurations in HW, SW, data, permissions (or security-related information), etc.

Develop, maintain, and communicate diagrams, system configurations and technical documentation.

Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.

Document, track and report on the support provided to the facilities (inclusive of all levels of support); report and follow-up on all trouble calls.

Conduct periodic cleaning, maintenance, replacement parts, refurbishment, calibration, of the card printers and related equipment as necessary.

Requirements :

Requires US Citizenship (not dual) and an active Secret Security Clearance. 8 years as a Systems Administrator, Network Engineer; Cisco switching and routing, and firewall technology.

Education :

BA / BS Information Technology - Degree in Information Technology Certifications : CompTIA A+ Certified ________________________________________________________________________________________________________

Must be a US Citizen, without Dual Citizenship

IDEMIA National Security Solutions (NSS) is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Equal Opportunity Employer Statement :

It is the policy of NSS to provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, national origin, ancestry, sex, gender identity, age, disability, participation in discrimination complaint-related activities, sexual orientation, genetics, or active military or veteran status, or any other protected characteristic, by either employees or non-employees.

This non-discrimination policy applies to all employment procedures, including, but not limited to, recruiting, hiring, placement, promotion, transfer, training, compensation, termination, reduction in force, and all company-sponsored activities.

As a government contractor, NSS abides by the following provision :

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

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