Emergency Communications DispatcherCity of Largo • Largo, FL, United States
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Emergency Communications Dispatcher
City of Largo • Largo, FL, United States
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job_description.job_card.job_descriptionEffectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities Follows suggested procedures to assure the highest standards of risk management, employee safety and risk avoidance Obtains and inputs critical information from phone calls to be used by dispatchers and officers Answers emergency and non-emergency telephone calls Transfers emergency and non-emergency telephone calls Researches addresses for jurisdiction Answers and directs phones for other agencies calling into the call center Dispatches officers or others to calls for service Records the self-initiated activities of the officers in the computer Runs criminal justice information in the Florida Crime Information Center (FCIC) / National Crime Information Center (NCIC) Enters stolen property, missing persons, and teletypes into FCIC / NCIC Monitors several radio channels at once including other departments or agencies Calls other departments or agencies to assist the department for various tasks Calls for outside services to respond to calls for service Provides limited law information for citizens which includes local city and county ordinances and Florida laws Researches computer data for citizens, officers, and other agencies High school diploma or general education diploma (GED) Previous public safety dispatching experience (police, fire, EMS) and some college coursework is preferred Excellent verbal and written communications skills Pass a strict and comprehensive background investigation Must be able to successfully obtain and maintain required certifications including but not limited to; Florida Department of Law Enforcement (FDLE) Full Access Certification and Criminal Justice Information System (CJIS) Level 2 – CJIS Security Awareness Certification. Must be able to successfully complete training course and pass the State of Florida Public Safety Telecommunicator Certification Examination within 12 months of hire. Must possess a valid Florida Driver’s License or be able to obtain one within 30 days of hire Knowledge of city and county geography, roadways and facilities preferred. Knowledge of legal terminology, grammar, spelling, and math preferred. Knowledge of automated office equipment, practices, and procedures. Must possess good auditory acuity, vision, and have good diction and a clear speaking voice with an excellent command of the English Language Ability to work in a team environment Ability to perform recurring tasks independently, accurately, and quickly Ability to react quickly and calmly in emergency, life threatening, and stressful situations Ability to perform a variety of clerical tasks Ability to operate multi-key telephones and perform data entry at 2900 keystrokes per hour (KPH) Ability to input, access, and retrieve data from a Computer Aided Dispatch (CAD) system correctly Ability to obtain FCIC Certification after employment Work Environment : 100% inside a climate-controlled building. Physical Requirements : The essential functions of the job require sitting for eight (8) to twelve (12) hours per day. The job also requires frequent fine manipulations, reaching, and repetitive motion with occasional : bending / stooping, grasping, and lifting / carrying of objects weighing less than 15 pounds. On rare occasions the work requires : pulling / pushing and lifting / carrying objects weighing 15 to 44 pounds. Sensory Requirements : Hearing : Enough to understand a low volume voice transmission over a static-laden radio line and multiple conversations at once. Speaking : Enough to answer phones, talk on radios, and communicate with co-workers. Seeing : Enough to see and read maps, and computer monitor screens. Driving Requirements : The work requires driving on rare occasions and possession of a valid Florida Driver’s License. Technology : The work requires the ability to operate the following machines : telephone, computers, video recording devices, television, radio transmitter / receiver, and other communications equipment. IMPORTANT INFORMATION : The City of Largo a great place to work, naturally! Largo is the third-largest city in Pinellas County and the fourth largest in the Tampa Bay area. Conveniently located near world-class beaches and attractions in a picturesque natural setting, Largo offers a great quality of life for residents with affordable housing and entertainment, an engaged and active community along with safe and attractive streets. The City Parks system is made up of nearly 500 acres of green space including 20 parks, 11 miles of walking trails and many opportunities to canoe, kayak, and paddleboard. About the Organization The organization serves over 80 thousand residents and four thousand businesses by providing superior services that inspire community pride. The organization is made up of 12 departments with a shared strategic focus on sustainability, public health & safety, and community pride.Largo is committed to building a High-Performance Organization (HPO) model to intentionally support flexibility, resiliency, and leadership capacity at all levels of the organization. HPO empowers individuals to participate in meaningful projects and initiatives to promote employee and community engagement.As a national Top Workplace winner three years in a row, the City of Largo is proud of our innovative, collaborative, and passionate workforce. Team members enjoy competitive compensation, professional and personal development, generous benefits and leave packages, and work-life balance. A family-friendly atmosphere, tree-lined streets, and award-winning parks just begin to define the community we serve. The City of Largo prides itself on living up to its vision of being the Community of Choice in Tampa Bay, Naturally! To learn more about the organization, please watch the
video.
- About our Benefits
- Team members enjoy competitive compensation, professional and personal development, generous benefits, leave packages, and a flexible work life balance. Largo provides medical, dental, and vision coverage as well as wellness benefits. Additional benefits include flexible spending account (FSA) or health savings account (HSA) along with paid life insurance and AD&D coverage. Supplemental life is offered at additional cost.Full-time team members are enrolled in a Defined Contribution Plan 401(a) with a generous 6% City match. Public Safety team members covered by IAFF (Fire) and PBA (Police) have plan provisions outlined in each union agreement. All team members are eligible to open an optional Deferred Compensation 457(b) and / or Roth 457(b).Benefits also include 11 paid leave days and 24 hour full access to fitness centers. Continuous learning is supported through tuition reimbursement and professional development opportunities. For more information on the City of Largo Employee Benefits offerings, please review our .
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Emergency Dispatcher • Largo, FL, United States
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