Information Technology Analyst I- Lake Campus

Job Summary / Basic Function :

The Information Technology Analyst I will Manage, deploy, and support workstations for Wright State faculty and staff at Lake Campus. Provide tier 1 support for campus computer labs, and classroom / conference room AV equipment. Respond to escalated requests, incidents, and manage IT related projects specific for deployment of new technology in classrooms, labs, and employee workstations. May train student employees. Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related field and at least 1 year of relevant work experience; or an associate’s degree in Information Technology or related field and at least 3 years of relevant technical experience. Or an equivalent combination of education and experience in lieu of a college degree.
• Experience supporting, managing, and imaging Windows and Apple operating systems in an enterprise environment.
• Experience supporting, managing, and imaging Windows and Apple operating systems in an enterprise environment.
• Knowledge of and demonstrated ability to use ITSM tools such as ServiceNow.
• Knowledge of and demonstrated ability to use applications such as SCCM and Jamf / Casper.
• Analytical and troubleshooting skills related to multimedia AV equipment.
• Ability to multi-task projects and daily operations while providing regular status updates to leadership.
• Willingness and ability to take initiative, to think ahead, make decisions under stress.
• Ability to work independently and within a team.
• Demonstrated customer service experience.
• Ability to instruct non-technical users.
• Excellent oral and written communication skills.
• Excellent customer service and communication skills; ability to use judgment, discretion to resolve problem / situations.

Preferred Qualifications

Essential Functions and percent of time (cont'd) :