Customer Technical Manager

Customer Technical Manager

Gulfstream Aerospace Corporation is seeking a Customer Technical Manager in GAC Savannah. The role involves managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. The position requires a Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech, 10 years of related aircraft maintenance or operations experience, and 3 years of maintenance or operations experience with specific Gulfstream aircraft models.

Principle Duties and Responsibilities :

• Helps to resolve customer support issues under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors.
• Travels to Gulfstream / AWRF facilities or remote locations as the project manager to coordinate support for complex support events.
• Coordinates with Gulfstream / AWRF facilities or remote locations as the project manager to coordinate support for complex Managed Programs and / or Reliability Enhancement events.
• Provides tactical oversight of escalated customer issues, including coordination of complex maintenance projects and service center events.
• Identifies, develops, and implements programs to prevent future aircraft downtime.
• Resolves customer issues related to Gulfstream fleet aircraft maintenance, operations, and programs.
• Coordinates and communicates with various Customer Support and Production areas.
• Leads or participates in special teams, fleet campaigns, regional activities, customer visits, and other customer-centric forums.
• Acts as a Regional Customer Support Manager.
• Administers Customer Sat and advocates warranty coverage for escalated customer events.
• Provides written and verbal responses to all levels of customer organization and Gulfstream organization.
• Provides remote Technical Operations support.
• Authors, maintains, and edits Customer Technical Manager Standard Operation Procedures (SOPs).

Other Requirements :

Gulfstream Aerospace Corporation is an Equal Opportunity Employer. Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.