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Field Service Representative

Field Service Representative

Eaton PlcElkridge, MD, US
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Senior Field Service Representative

Eaton Engineering Services Division is currently seeking a Senior Field Service Representative for the Maryland and DC regions. In this role you will service our customer's electrical distribution equipment and support the technological advancements in our industry. This role offers company truck, laptop, mobile phone, and all PPE needed to perform the role successfully.

The expected annual salary range for this role is $67500.0 - $99000.0 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do :

In this role, you will :

  • Support customers across the power system lifecycle : startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
  • Manage small projects independently and lead Eaton teams on larger projects
  • Generate timely and accurate service reports on work, product performance, and warranties
  • Provide recommendations for improved electrical systems
  • Cultivate strong relationships with customers, team members, and partners
  • Mentor less experienced representatives
  • Utilize digital tools such as MS applications, Salesforce, AutoCad, and virtual conferencing

Team Benefits :

  • Guaranteed 40-hour base pay, eligible for overtime and travel premiums
  • Career growth, mentorship and safety training
  • Company vehicle, toolkit, and phone
  • Tuition assistance for ongoing learning
  • Leads program with bonus pay
  • Opportunities across 32 service branches

    • Qualifications :

    Basic Qualifications :

  • High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and / or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems
  • Must be able to work in the US without corporate sponsorship now or in the future
  • No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
  • Must have a valid driver's license

    • Preferred Qualifications :

  • Associate degree or higher from an accredited institution
  • Journeyman Electrician license
  • NFPA 70E Safety training
  • Experience performing troubleshooting on electrical distribution equipment
  • NIET / NETA or Electrical testing certifications

    • Skills :

    Position Success Criteria :

  • Successfully complete and maintain compliance with Eaton's safety program and policy; achieve Eaton Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams
  • Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
  • Must have the ability to work variable hours, including nights & weekends, and travel within the district based on customer requirements
  • Proficient with hand and power tools for equipment assembly
  • Strong problem-solving and logical thinking skills
  • Works well under time constraints and in stressful situations
  • Explain technical problems and solutions
  • Collaborates effectively with the team to meet project deadlines
  • This position requires you to drive an Eaton vehicle
  • Performs physical tasks, requirement to stand, walk, kneel, and reach above and below shoulder level, lift, and regularly required to lift / carry / push / pull up to 40 pounds. Sporadically required to climb. May be required to drive extended distances, work in varying temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and / or be exposed to high noise levels.
  • Submit to periodic customer required background and drug screenings

    • We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

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    Field Service Representative • Elkridge, MD, US