Housekeeping Supervisor

Housekeeping Supervisor

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star / four diamond standards.

Responsibilities :

• Follows Omni's Moments of Service or Forbes Service standards as applicable.
• Inspect the cleaning and servicing of guestrooms and public areas
• Assign special projects as directed by the Director of Housekeeping
• Report any needed repairs or discrepancies of guest rooms
• Ensure that all Guest Room Attendants have appropriate supplies and linens
• Assist in the cleaning of guest rooms when necessary
• Assist in processing AM and PM room status reports
• Ensure that the Guest Room Attendant's linen cart is neat and well organized
• Ensure that linen closets on guest room floors are completely stocked
• Maintain supply cage stock, neat and clean at all times
• Must have all guest rooms punched in via the phone after completion
• Ensure VIP rooms are inspected ASAP
• Ensure check out / vacated rooms are a priority
• Knowledge of hotel, facilities and events
• To ensure hotel, guest and associates are maintained in a safe and secure environment
• Check vacant rooms verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms in accordance with hotel procedures and verify status
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs
• Conduct training of staff as assigned
• Monitor and handle guest complaints, ensuring guest satisfaction
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees
• Prepare VIP rooms
• Any other job duties assigned by management.

Qualifications :