Assistant ManagerBuckle • Albuquerque, NM, US

Assistant Manager

Buckle • Albuquerque, NM, US

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Assistant Manager

Job Category : Store Leadership

The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.

Sales Generation and Guest Service

Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
Eager and assertive to answer questions regarding the store and its merchandise
Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience
Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)
Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
Provide legendary service throughout the store in these top four areas : Front 5, sales floor, fitting rooms, and the register area
Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
Maintain and build good Guest relationships to develop a client based business
Lead by example with a high level of showmanship, excellent customer service and attentiveness
Recognize and communicate Guest Levels with the Team
Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
Coachable; consistently welcomes feedback from Manager to improve sales presentations
Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
Plan sales goals with Store Manager
Demonstrate ownership of store's sales performance (Sales, Average sale, Business builders, Denim)
Passion for product education and showmanship to create results

Teammate Recruiting, Training and Development

Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend

Coach and create relationships through Guest Loyalty and Guest Preferred

Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis

Maintain a positive attitude at all times creating a positive floor culture

Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders

Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker

Motivate Teammates to initiate and complete daily tasks set by Store Management

Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests

Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in

Execute actions from department calendars and track on the Weekly Delegation Worksheet

Demonstrate leadership actions during segments

Demonstrate how to get the Guest involved with product

Be vocal and continuously update fellow leader and Team

Responsible for asking for and remembering Guest names

Ability to effectively understand and show the merchandise of both the Gals and Guys' sides to benefit the Team and Guests

Partner with Store Manager to pick store's education focus and help delegate and implement focus all week

Help execute all segments to support business goals

Assist Store Manager in Recruitment of all store staffing needs

Understand how to explain pay and Buckle Benefits

Responsible for keeping up to date with contact list and adding top talent on the team consistently

Execution / training on Leadership playbook

Accountability of all characteristic pieces

SPG Teammate / leader training shifts

Responsible for training and coaching with manager on all non-sales positions

Assertive to execute actions with constantly changing sales focuses

Ability to identify and follow through on all Teammate training needs

Visual Merchandise Management

Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind

Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions

Partner with Store Manager to delegate, demonstrate, and review all 4 zones

Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability

Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager

Give informational and influential store tours

Ensure sales floor is consistently sized and new freight is appropriately displayed

Exhibit ability to create changes to improve store's overall performance via Performance Tracker

Ability to foresee and anticipate changes in product and act independently to improve overall visual results

Responsible for visual standards on floor and backroom

Operations

Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of / day after Thanksgiving and Christmas, based upon store and business needs

Understand and utilize planner including completion of Opening and Closing Checklists

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations

Follow all Loss Prevention guidelines, including daily bag and purse checks

Ability to execute and teach all Point of Sale ("POS") procedures

Appropriately handle calls from Corporate Office

Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates

Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices

Ability to navigate and execute all tools on the home page

Knowledge and ability to give guidance and feedback to all non-sales positions

Complete all scheduled shifts and cover shifts when needed

Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement

Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns

Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and / or Human Resources in a timely, confidential manner

Understand and apply the Buckle's Code of Ethics and all policies, procedures, and handbooks

Other duties as assigned

Insure all New Hire paperwork and tasks are promptly and accurately completed based on Human Resources guidelines and Legal policies

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