The Operations Manager is responsible for delivering exceptional client service through the effective management of Integrated Facility Solutions (IFS) at a designated site. This role oversees facility services, cleaning operations, and contract management, ensuring compliance with ISO, FDA, cGMP, and cleanroom standards. A strong, process-driven leader, the Operations Manager drives operational excellence, cost efficiency, and client satisfaction while identifying opportunities for service expansion across all ABM lines.
Benefits :
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
Key Responsibilities :
- Champion a culture of safety and manage the site’s safety program.
- Lead preventive and reactive maintenance programs across mechanical, electrical, plumbing, carpentry, janitorial, and infrastructure systems.
- Oversee cleaning operations, including general office and cleanroom environments.
- Manage vendor contracts (e.g., security, pest control, food services, landscaping).
- Supervise 5–8 direct reports and approximately 25 on-site staff.
- Ensure compliance with client and ABM CMMS / work order systems.
- Monitor and improve service quality through inspections and client feedback.
- Develop and implement process improvements to meet cost-saving goals.
- Manage a multimillion-dollar budget, ensuring profitability and operational efficiency.
- Handle payroll, performance reviews, hiring, and disciplinary actions.
- Maintain strong client relationships and resolve service issues promptly.
Qualifications :
Education & Experience :
Bachelor’s degreeMinimum 5 years of management experience in facilities or operations.Proven ability to lead, train, and develop teams.Strong communication and interpersonal skills.Experience with P&L analysis and financial reporting.Familiarity with ISO, FDA, cGMP, and cleanroom operations.Skills & Competencies :
Self-starter with strong problem-solving abilities.Comfortable working in fast-paced, regulated environments.Proficient in ABM systems and Microsoft Office Suite.Bilingual in Spanish is a plus.Work Environment :
Office, shop, and biopharmaceutical production settings (cleanrooms, labs).Occasional exposure to boiler / chiller operations and outdoor environments.Reporting Structure :
Reports to the National Account Director.Daily interaction with clients and on-site teams.Benefits
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