PATIENT LIAISON

Job Description

Job Description

Description :

HEALTHCARE SUPPORT SPECIALIST (Patient Liaison)

Plano, TX

Description

About the Company - Salience Health :

Salience Health serves patients in our communities by utilizing a collaborative team approach to consider all aspects of a person’s health. Our Salience Health team is comprised of diverse individuals who have come together to build an innovative and dynamic platform with each team member collaborating to improve the health and well-being of those we serve.

We are seeking top performers to join our Patient Experience team and become a key player in growing Salience Health through excellent patient outcomes, positive patient experience, and working together with leaders in care.

As a Patient Liaison, you will play a crucial role in engaging patients in need through various support & communication methods, handling inbound and outbound communication with patients, patient scheduling, new patient registration, navigating insurance, and other call center & central responsibilities.

As a HEALTHCARE SUPPORT SPECIALIST (Patient Liaison) you will also verify insurance benefits, collect payments, and coordinate with clinic staff and other teams at all locations to provide the best patient experiences and follow through on patient needs

Successful candidates must have a strong work ethic, a passion for mental health, the drive for self-improvement, a “continual learning” mentality, and the motivation to not only meet but exceed goals. By serving our providers and clinics, we can support premium patient outcomes. Note : This position will work out in a clinic environment.

Compensation And Benefits :

• Training Level Wage – $19.50 for first 90 days, or once independent on both Existing & New Patient call lines & work processes, whichever first.
• Incentive for Role – Eligible for Quality Metrics Incentive starting after 30 days and actively engaging with patient care facilitation.

o Metrics include, but are not limited to, average daily call volume, appointment completions, completion rates, patient collections, Ancillary support, etc. and are subject to change.

o Opportunity for career growth and advancement.

Requirements : JOB SPECIFICATIONS :

All the same information as the responsibilities and duties are included in this.

Full-time employee

Expected hours of 8 : 00 am to 5 : 00 pm

Working knowledge of MS Office Applications and internet navigation

REQUIRED EDUCATION / EXPERIENCE :

College Degree or equivalent

0-2 years of sales experience, customer service or lead generation

Knowledge of Salesforce preferred but not required

Front Desk or Admin experience is preferred but not required

Knowledge of an EMR system is preferred but not required

ESSENTIAL FUNCTIONS / Skills :

Self-motivated and highly organized

Team player yet capable of working independently

Driven and tenacious with the ability to be professionally persistent and persuasive

Customer / personal service-oriented sales

Ability to learn and follow sales methodology to achieve goals

Personable through verbal and written communication

Positive can-do attitude

Excellent probing and active listening skills

Excellent organizational, analytical, and problem-solving skills

Ability to conduct extensive cold calls and email campaigns

Be humble, coachable, great to work with and open to trying new things

Persistent, persistent, persistent

Empathy and compassion for mental health improvement.

Environment : Office setting employee, desk or cubicle.

Physical Demands : Ability to be on the phone 70-75% of the day. Occasional help with moving or building light office furniture.

Vision : Good vision, will be working in front of a computer, the ability to dial on the phone multiple times a day.