Service Coordinator

Job Description

Job Description

Job Purpose :

The role of the Service Coordinator is to be the primary point of contact for customers to coordinate resolution of service-related projects and issues. This position takes the calls and / or emails from the customer, schedules the service calls, prepares and invoices the work tickets and follows up on customer satisfaction. The Service Coordinator is first point of contact for service technicians and customers . The salary range for this role is between $25.00 USD - $29.00 USD / hour, commensurate on relevant factors such as education, experience, and other job related skills.

Duties and Responsibilities :

Service Calls

• Serve the primary point of contact for service-related calls to ensure that all calls are answered promptly and professionally.
• Communicate schedules of department personnel to the Service Manager in a timely manner
• Manage, direct, and track all service requests as well as active service tickets.
• Ensure technicians are armed with valid information for site visits.
• Manage ADP billing tickets with correct active dates.
• Close all service tickets within 48 hours of completion including telephone or email contact with customers to inform customer of completion insure satisfactory completion.
• Determine customer satisfaction on service tickets when the work order is complete.
• Administration and tracking of service calls with subcontractors / partners.
• Invoice service tickets and small projects. Ensure payment is made.
• POC to resolve technical issues (nurse call, access control, A / V, and CCTV) with the customer that can be resolved over the phone- Or know how to get the help needed
• Coordinate position backup for any time out of the office during normal business hours
• Participate in progression of after-hours calls.

General :

Tier 2 service

Secondary Roles & Responsibilities :

Other Duties :

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Required Skills & Abilities :

Education, License and Experience :

Physical Requirements :

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.