Sr. Customer Service Specialist

Customer Service Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

We are seeking a detail-oriented and customer-focused professional to join our team. This role is responsible for delivering exceptional customer service and ensuring smooth day-to-day operations through the effective use of ACUMAX, SAP, Salesforce, and our primary customer relationship management (CRM) platform. The ideal candidate will handle customer inquiries, manage transactions, and support internal teams to enhance the overall customer experience.

Location : This role is fully onsite at 3775 Seaport Blvd, West Sacramento, CA 95691

Key Responsibilities

• Deliver outstanding customer service by responding to inquiries via phone, email, and Salesforce in a timely and professional manner
• Utilize Salesforce daily to manage customer accounts, track interactions, and document service activities
• Process orders, returns and credits accurately and efficiently
• Maintain up-to-date and accurate records of all customer communications and transactions in Salesforce
• Resolve customer issues and complaints with empathy and efficiency, escalating when necessary
• Collaborate with internal departments (e.g., sales, operations, finance) to ensure seamless service delivery
• Identify and recommend process improvements to enhance customer satisfaction and operational efficiency
• Monitor and follow up on open cases and service requests to ensure timely resolution
• Support onboarding and training of new team members as needed
• Support team goals by participating in training, knowledge sharing, and special projects
• Uphold McKesson's commitment to compliance, data integrity, and customer trust in all activities
• Additional office support as needed with cross-functional office teams.

Minimum Requirement : Typically requires 5+ years of related experience.

Education : High school diploma or equivalent required; associate or bachelor's degree preferred

Critical Skills

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $21.74 - $36.23

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.