Store Director - Lafayette, LA

Retail Store Operations Manager

Duties and Responsibilities : Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service. Responsible assisting Store Director with total store CSI (Customer Satisfaction Index) and communicating with customers on total store resolutions. Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction. Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints. Assists Store Director with closing the loop between customer and employee relations by resolving customer's critique of store and / or employees. Primary responsibility assisting with total store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives. As well as driving sales, achieving gross profit and managing expenses. Assists with planning daily operations, monitoring production process following company procedures and profitability. Communicates with Operation Specialists for support on execution of sales promotions and division programs. Communicates Company goals, objectives, policies, practices and procedures to department managers and employees, ensures compliance within all departments setting total store expectations. Meets at least weekly with department managers to review ads, sales plans and store promotions. In the event of Store Director's absence, ensures that an alternate manager conducts such meeting(s). Ensures that the Company's safety and health initiatives are implemented and communicated to employees. Emphasizes safety and health code compliance in all work practices. Responsible for maintaining integrity in food safety and sanitation practices for all departments as well as keeping store compliant in all areas. Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager, Food Handlers Manager and any other compliance company and state specific. Working knowledge of company policies and guidelines as outlined in the Albertsons / Tom Thumb Employee Handbook. Responsible for insuring proper code dating for all products within the department are being enforced. Ensures total store compliance, including but not limited to Division scheduling initiatives, policies, wage and payroll guidelines, Time Clock Policy, benefit plans, child labor and all other employment laws. Maintains accurate and complete records, consistent with the law and records retention policies. Complies with and ensures compliance with company grooming standards and dress code. May be required to review and approve all department schedules in advance of posting to ensure appropriate staffing and adequate coverage.

Pay Transparency : Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and / or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay

• , PTO / Vacation pay
• , paid holidays
• , bereavement pay and retirement benefits (pension and / or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
• For roles in Washington State : Sick pay and PTO / Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.