Desktop Support EUC L1

Responsibilities :

• Responsible for delivering the onsite IT support & services for all assigned IT activities. As part of the local onsite IT support team, ensure the day-to-day IT operations availability at the site.
• Perform the on-site IT services and support.
• Perform the local IT infrastructure support
• Collaborate and engage with LoB on GITO IT-related matters.
• Provide User training and onboarding.
• Manage IT Equipment resources, including Meeting rooms and AV equipment
• Assist and collaborate in IT project implementation as assigned by the lead or IT Operations manager
• Multiple visits to remote or dispatched sites when applicable
• Execute assigned tickets, analyze, and liaise with incident managers & service providers to resolve issues.
• and manage problems within agreed timeframes, escalating issues requiring special attention.
• Collaborate with service providers & GITO global teams on assigned by Tier 1 tickets requiring physical presence and / or infrastructure services.
• Follow up on and ensure IT security incidents are resolved in a timely manner.
• Ensure the quality of the IT services in accordance with Novo Nordisk requirements.
• Confirm proper documentation of the services in relevant IT Tools (e.g. ServiceNow / KCS)

Mandatory Skills

installations, moves, additions, and changes) and Remote support