Healthcare Call Center Representative - PC

Medical Call Center Rep (Scheduler)

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504. The position will be transitioning to work-from-home after set criteria has been met.

Position Responsibilities :

• Works in a fast-paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations / pre-certifications and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.

Minimum Education, Training, and Experience Required :

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

EEO Statement : Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

Notice of Nondiscrimination and Accessibility to Services Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.