Help Desk supportDiverse Lynx • Indianapolis, IN, United States
Help Desk support
Diverse Lynx • Indianapolis, IN, United States
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job_description.job_card.job_descriptionSupport client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). Proactively and consistently communicate with clients and colleagues Accurately and promptly record all-time in our ticketing system Proactively manage ticket queue Ensure all ticket notes and statuses are up to date Troubleshoot end-user technical issues and document all steps up through resolution Effectively multi-task to manage workload Collaborate on the improvement of operational effectiveness Document, take ownership of, and escalate issues Meet individual and team SLA targets
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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Help Desk Support • Indianapolis, IN, United States
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