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Desktop Support Technician

Desktop Support Technician

Buchanan TechnologiesOn-Site Elkridge, MD
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Summary of Position :

The Desktop Support Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation & project coordination as required to install or repair hardware / software and resolve technical problems.

Job Details :

Location : On-Site Elkridge, Maryland

Shift Time : M-F 7AM-4PM or 8AM-5PM ET (As determined by client)

Contract Duration : 6 Months, possibility for extension

Essential Duties and Responsibilities :

  • Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
  • Install hardware and software for clients.
  • Complete necessary internal and client related documentation as required on a daily basis.
  • Install / configure / repair network and local printers.
  • Train clients on basic computer knowledge.
  • Communicate and interact with end users and internal staff to resolve IT related issues
  • Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
  • Works well in a team environment and independently
  • Accountable for ticket aging
  • Positive and proactive attitude with customer’s best interest in mind

Qualification / Requirements :

  • Intermediate knowledge of PC desktop support.
  • Intermediate knowledge of local and network printer support.
  • Basic knowledge of Networking and Windows based servers.
  • Customer service-related experience.
  • Basic knowledge of ticket-based tracking system.

    • Additional Requirements :

  • Excellent verbal and written communication skills.
  • Ability to work with minimal supervision.
  • Strong analytical and problem-solving skills
  • Valid driver’s license.
  • Dependable transportation.
  • Ability to work some nights and weekends and as required.
  • Must be able to lift 50 pounds.

    • Education / Training / Experience :

    Required :

  • Minimum of 2-3 years of experience with Windows 10 and PC re-imaging.
  • Minimum of 2-3 years of experience with PC and laptop hardware.
  • Certification in A+

    • Preferred :

  • ITILv3 certification
  • Certification in Server + or Network+
  • Certification in Microsoft MCP, MCSA, MCSE
  • Certification in Dell Hardware
  • Certification in HP Hardware
  • Certification in IBM / Lenovo Hardware
  • Associate Degree in Computer Science or equivalent
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    Desktop Support Technician • On-Site Elkridge, MD