Overnight Customer Service

Job Summary

The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.

Essential Duties and Responsibilities

Greet members, prospective members and guests by providing exceptional customer service

Handle all front desk related activities not limited to :

Answer phones in a friendly manner and assist callers with a variety of questions.

Check ID and Member barcodes into the system

New member sign-up

Take prospective members on a tour of the club

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Assist in monitoring for safety of persons and cleanliness in the club

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

Stock locker rooms with proper supplies / paper products.

Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

Follow “Lost and Found Policy” and turn in lost member property to the Club Manager immediately.

Qualifications / Requirements

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude at all times

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma / GED equivalent preferred

Must be 18 years of age or older

Physical Demands

Continual standing and walking during shift

Continual talking in person with members and answering incoming membership calls

Must be able to occasionally lift up to 50 lbs

Will dilute and clean with chemicals during shift

Clean and sanitize equipment and often used surfaces in the club

Monitor club and assist members throughout entirety of shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.