Service Representative | Insurance Agent P&C

About Us

As a partner company in one of the largest independent brokerages in the region, Ensurise, Washington Insurance Group has over 50 years of combined experience helping individuals, families and business to protect themselves, their valuables, and their future. Washington Insurance Group is proud to be an independent insurance agency, built on the principles of providing superior customer service and insurance solutions. We have access to all the resources of an established, large insurance company, with all the attention to detail you'd expect from an independent, fast-moving company. At Washington Insurance Group we believe in long-term relationships, starting with our team.

As an Ensurise company, in addition to cash compensation we provide health, dental, vision and disability insurance, paid time off, holiday pay, flexible schedule, and 401(k) matching, professional growth and career progression opportunities, respectful culture and work / family life balance, supportive teammates and a rewarding work environment. This position is also bonus-eligible.

About You

Our team is the key to our success. You are looking for a role working with opportunity to grow, providing exceptional customer service and you bring :

• At least 1 year of experience in an office or customer support role
• Your P&C license - or an ability to obtain within 4 weeks after starting
• Abilty to multitask and manage multiple competing priorities
• Passion for helping others
• High facility with technology including Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) and data base or CRM software
• Strong communication, problem-solving, and data analysis skills with the ability to manage priorities in fast-paced environments.
• Abilty to work independently in a remote environment
• Ability to communicate in a second language (optional but helpful)
• Authorization to work in the United States

About the Job

In this role, you will be responsible for helping prospective customers understand and choose the right insurance policies for them from one of our many insurance carrier partners. This position will be responsible for responding to in-bound inquiries and sales outreach. Our property and casualty insurance products protect thousands of individuals and businesses from financial losses related to events like fire, theft, accidents, or natural disasters.

Key Responsibilities

Physical Requirements and Work Environment :

This position works in a normal office environment with controlled temperature and artificial lighting conditions. Long periods of sitting. Long periods of screen use. Ability to communicate in person and over devices. Ability to work in-person with team. Must be able to perform complex tasks requiring independent knowledge and its application to non-routine situations. Must be able to manage high-emotion situations.