Support Desk Analyst

Company Overview :

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end‑to‑end service offerings, there’s really only one : Zones – First Choice for IT. Zones is a Global Solution Provider of end‑to‑end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and and Facebook.

Position Overview : Term : 1+ year

Location : San Bruno, CA

Pay : $25.00 – $35.00; commensurate with experience

Hours : 8 : 00 am – 5 : 00 pm

As the Support Desk Analyst, you will be the first point of escalation for tickets from the tier 1 team, maintain the onsite Tech Bar hub, and provide in‑person support of user issues and escalations.

What you’ll do as the Support Desk Analyst

The requirements below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties may change without notice.

• Troubleshoot hardware, software, and access / permissions issues
• Troubleshoot issues with integrated systems
• Manage shipping and receiving equipment to / from remote workers
• Provide asset management and reconciliation services
• Establish relationships with all internal technology teams to transition additional tasks as needed
• Continue maintenance of the knowledge transfer documents

What you will bring to the team :

Benefits

Zones offers a comprehensive benefits package. As a valued team member, you will be eligible for medical coverage, state‑mandated sick leave, and other benefits designed to support your well‑being and work‑life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job ‑ with exciting careers with a global team who are client‑centric, have a passion for tech, embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.

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