CSR / Customer Care / Fresh Graduate / Entry level / Junior / Trainee / Intern / Internship / Customer Service Representative / Data Entry / Clerk / Admin / Associate / Assistant

Role : Customer Care Representative

Location : Plano, TX

Job Type : FTE – Direct Hire

Job Description :

Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .

As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.

This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.

Key Responsibilities :

Be a Customer Advocate & Problem-Solver : Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.

Diagnose and Troubleshoot Like a Pro : Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.

Leverage Technology to Drive Automation : Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.

Think Ahead & Improve the Experience : Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.

Master Multiple Platforms & Data Tools : Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.

Collaborate & Innovate : Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.

Qualifications :

1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.

Bachelor’s degree in Business Administration, Communications, or a related field.

Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.