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Billing Advisor

Billing Advisor

ADPTempe, AZ
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Position Description

ADP is hiring a MasterTax Billing Advisor.

  • Are you ready to join a company offering career advancement opportunities throughout your career journey?
  • Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
  • Are you looking for an inclusive environment with a culture of collaboration and belonging?
  • Do you want to immediately leverage your knowledge and experience, managing end-to-end billing and invoice processes while researching, recommending and leading improvement efforts?
  • Are you flexible to work from home and the office (currently three days office, two home)?

In this role, you will serve as the Billing Advisor for MasterTax , ADP’s best-in-class tax management software.

The function of the Billing Advisor is to support the billing and sales teams and their processes within MasterTax. This position works closely with Billing, Finance, Accounts Receivable, Sales, and other ADP teams domestically, as well as the ADPi Billing Team in India to ensure that we have correct data entered in Oracle, Siebel, Salesforce and other systems in order to correctly bill, invoice and / or credit clients in agreement with the terms of the contracts. The Billing Advisor also helps research, prepare and manage billing runs, manual invoices, and monthly price increase letters for all products, accurately and completely according to the deadlines in the monthly schedule. This role also acts as the liaison between the MasterTax and Sales teams, supporting any research, answering questions, following up on delays, contract issues, and other items to keep the sales pipeline moving efficiently with minimum friction.

Key Objectives :

  • Support billing operations by maintaining all client contract, billing, pricing, amendment and other data in Oracle, Excel, and associated applications.
  • Review existing and update new contract information on an ongoing basis.
  • Research any billing discrepancies and assist in off-cycle billing or credits as needed.
  • Work with the Accounts Receivable team on account, pricing, billing or other research.
  • Recommend improvements to streamline and automate the billing process including tools, processes, etc.
  • Act as the point of contact internally and externally for all billing, credit, and invoicing issues or escalations.
  • Act as the point of contact internally and externally for all sales issues or escalations.
  • Identify / Anticipate issues.

    • A little about ADP :   We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the  OneTen  coalition to create one million jobs for Black Americans within ten years.

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    Billing • Tempe, AZ