Quality Manager – Healthcare – Anchorage, AK – Hybrid

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well‑being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a

Quality Manager

at HMS, you will be part of an innovative product company with a mission to serve the healthcare needs of our communities. You will oversee and guide your team to deliver superior service and achieve account goals and outcomes. You manage the performance and engagement of your staff and vendor resources, optimize processes, and maintain the highest quality standards. Your work directly supports the Account Delivery Manager (ADM), Regional Leader, and internal business partners in achieving or exceeding contractual obligations and company goals and objectives.

Your role in our mission

HMS empowers you through innovative technologies and solutions to deliver better health and human services outcomes. When joining HMS, you will :

Maintain and improve a robust quality audit program.

Oversee the day‑to‑day operations of quality assurance, compliance management, and audit.

Provide transparent client communications around contractor operations and contractual performance.

Influence and partner to develop teams and individuals who contribute and support executing day – to – day delivery operations.

Establish and effectively lead routines regularly and utilize tools and reporting to drive team performance; train and provide ongoing coaching to ensure employee engagement while maintaining client satisfaction.

Effectively cultivate relationships with account leaders and business partners to proactively identify and enact opportunities to improve the delivery of operational products, services, and capabilities.

Collaborate with employees and operational leaders to achieve Client Service Level Agreements (SLAs) and drive accountability and efficiency by adopting standard operating procedures.

Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.

Effectively Strong data analysis skills.

What we’re looking for

Minimum of five (5) years of experience with implementing and managing quality control programs; and a minimum of five (5) years of experience leading and influencing large scopes of work in a highly matrixed environment.

Exceptional written and oral communication and interpersonal skills.

Demonstrated strategic initiative specifically with operating policies and procedures and work process improvements in operations.

Working knowledge of two or more healthcare business domains , such as Authorized Services, Customer Service Centers, Mailroom Operations, Pharmacy Services, or Provider Enrollment.

Expertise in data analytics and statistical methodologies, with a strong ability to interpret complex data sets and generate actionable insights. Ensures alignment with industry standards and best practices to support data‑driven decision‑making.

What you should expect in this role

Hybrid role with ability to work in the Anchorage, AK office preferred,

with the possibility of working remotely from another state for the right candidate.

The person will need to work Alaska Standard Time (AKST) hours.

For positions assigned to WFH, reliable high‑speed internet connection is required.

• “This posting is intended for pipelining. We will accept applications on an ongoing basis.”

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The pay range for this position is [[salaryMin]] – [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, a Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

HMS, a Gainwell Company, is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Nearest Major Market

Alaska

Nearest Secondary Market

Anchorage

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