Medical Assistant
TeleMed2U INCAustin, Texas, United States, 78758- serp_jobs.job_card.full_time
About TeleMed2U
At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.
Medical Assistant I
Virtual Care Coordination
Company : TeleMed2U
Location : 2217 Park Bend Drive #300 Austin, TX 78758
Reports To : Operations Manager
Direct Report(s) : N / A
Classification : Regular Full-Time
Mission Statement
To bring specialty care to everyone and utilize technology to deliver quality care and better patient outcomes.
Company Overview
At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.
About the Role
The Medical Assistant for Virtual Care Coordination provides clinical and administrative support to ensure timely and effective follow-up care after virtual visits. This includes managing outbound referrals, lab and imaging orders, prescriptions, and supporting behavioral health and chronic care reporting. This position plays a key role in helping patients complete next steps in their care plans while supporting providers and internal teams with accurate, timely coordination.
Key Responsibilities
- Medical Assistant I :
o Process outbound referrals and prescription orders based on provider instructions
o Coordinate laboratory, imaging, and other ancillary services as ordered
o Handle incoming prescription refill requests and route to providers for review
o Track and close open follow-up items and patient care tasks
o Support reporting and tracking of behavioral health screenings (PHQ-9, GAD-7) and Chronic Care Management (CCM) activities
o Triage and escalate clinical concerns to appropriate providers or teams
o Submit and follow up on prior authorization requests
o Respond to and process medical records requests in accordance with HIPAA
o Manage Creyos cognitive testing : send to patients, monitor for completion, upload results
o Escalate incomplete provider notes, tasks, or orders to Provider Relations and Services Operations
o Other duties as assigned
o All Medical Assistant I responsibilities
o Serve as a liaison for training new team members
o Assist with problem solving and resolving patient concerns
o All Medical Assistant I & II responsibilities
o Leads and is accountable for new team member training and development for 30-, 60-, & 90-day expectations
o Support Clinical Operations Managers and Directors in various responsibilities
o Serves as a team lead to disseminate updates on a routine basis.
o Foster overall team productivity
o Set team goals for daily, weekly, & monthly objectives
Qualifications
o Bilingual (English / Spanish) a plus
o Knowledge of medical terminology
o Strong organizational skills
o Able to follow up on orders and tasks
o Good written communication
o Comfortable reviewing medical notes and tasks
o Able to recognize when to escalate clinical issues
o Reliable with completing follow-up steps
o Works well independently
o Medical Assistant I :
Minimum 1 year experience in a healthcare setting supporting clinical workflows
Familiarity with prescription processing, referrals, prior authorizations, and care coordination
Previous experience utilizing an EMR / EHR a plus
Telemedicine experience a plus
o High school diploma or GED required
o Active Medical Assistant certification (CMA, RMA, or equivalent) preferred
Physical Requirements
PI37d4dbcbf265-30511-38315022
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Medical Assistant • Austin, Texas, United States, 78758