Unified Communications Administrator

Responsibilities

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations. Our focus is to help the organization technically transform its current services by leading edge technology insertions. To accomplish this we are charged with development of new designs its implementation and operation of the new and or enhanced services. Over the life of the contract we will drive continual service improvement by tech modernization for our (LANs) wide area networks (WAN) unified communication (UC) Video telecommunication and Streaming services.

What Youll Get to Do :

As a Unified Communications Engineer youll be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades. You are expected as one of senior UC members coordinate ticket resolutions. You will be asked to provide technical resolution reports for critical outages in the UC environment.

In this role the Network Administrator will be responsible for :

• Perform System upgrades and IAVA patches to Cisco Unified Call Manager
• Performs inventory asset management and accountability functions.
• Perform IOS Upgrades
• Draft Standard Operating Procedures (SOP) for UC operations.
• Troubleshoot systems failures and accessibility problems.
• Monitor system performance and track usage.
• Demonstrates innovative engineering acumen for improvements to site location or enterprise performance.
• Makes recommendations that enhance efficiencies for UC monitoring management and overall operations.
• Uses experience and knowledge articles to understand / implement potential workarounds.
• Updates knowledge articles and handles how to questions.
• Support UC KM management by entering solutions into the Solutions database.
• Participates in engineering designs / decisions supporting technical refresh of components directly impacting mission success.
• Preform UC ticket resolution.
• Responsibilities for UC ticket closure across UC OPS staff to include :
• Completes initial categorization of Service Requests (type sub-type location device priority etc.)
• Uses administrative access to network components to research errors incidents problems and to perform incident analysis and identify potential problems.
• Routing Service Requests to the appropriate organization required for incident resolution.
• Performs root cause analyses.
• Depending on Root Cause escalates to Engineering for potential design issues.
• Completes problem resolutions associated with incident ticket(s)
• May configure deploy manage and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Qualifications

Required Qualifications :

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains : land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.

Target Salary Range

$112000 - $179000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.

EEO

EEO : Equal opportunity employer including disability and protected veterans or other characteristics protected by law.

Required Experience :

Unclear Seniority

Key Skills

Internal Control,Accounting And Auditing,Accounts Handling,General Services,Elevator,Brand

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 112000 - 179000