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Desktop and Mobility Support
Desktop and Mobility SupportTata Consultancy Services • Concord, North Carolina, United States
Desktop and Mobility Support

Desktop and Mobility Support

Tata Consultancy Services • Concord, North Carolina, United States
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Role : Desktop and Mobility Support

Location : Concord, NC (Onsite)

Job Type : Full Time

Job Description

Must Have Technical / Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10 / 11, Apple iOS Support,

Roles & Responsibilities

  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop / Desktop / VDI

  • Solving technical issues related to Windows 10 / 11, iOS and Mac operating systems and standard software components

    • like MS Office / VPN / Anti-Virus / Skype etc.

  • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop / desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Monitor security patching status and remedy deficiencies proactively
  • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

    • Service Desk team

  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 11 Feature upgrade using modern management techniques - SCCM / Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.

    • Report on Workstation image deployments and patch compliance metrics

    Salary Range : $60,000 $70,000 Year

    TCS Employee Benefits Summary :

    Discretionary Annual Incentive.

    Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

    Family Support : Maternal & Parental Leaves.

    Insurance Options : Auto & Home Insurance, Identity Theft Protection.

    Convenience & Professional Growth : Commuter Benefits & Certification & amp; Training Reimbursement.

    Time Off : Vacation, Time Off, Sick Leave & Holidays.

    Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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    Desktop Support • Concord, North Carolina, United States

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