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Telecom Sales Engineer
Telecom Sales EngineerfirstPRO, Inc • Arlington, Massachusetts, United States
Telecom Sales Engineer

Telecom Sales Engineer

firstPRO, Inc • Arlington, Massachusetts, United States
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Sales Engineer – Enterprise Solutions

Location : Hybrid, reporting to regional office as needed

Job Summary :

We are seeking a Sales Engineer to serve as a technical subject matter expert supporting enterprise account teams. The role focuses on Ethernet Services, Dedicated Internet Access (DIA), Private Networking Solutions , and may also include Voice, Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN . The Sales Engineer will provide consultative pre-sales technical support , develop proposals, and recommend solutions to meet customer business requirements.

Key Responsibilities :

  • Collaborate with Account Teams to engage with customers and provide cost-effective technical solutions
  • Act as the technical expert during the pre-sales process, supporting both sales executives and customer technical teams
  • Prepare technical proposals, presentations, network topologies, diagrams, and technical specifications
  • Assist with pricing requests and solution documentation
  • Build and maintain strong customer relationships as a technical liaison from pre-sales through post-sales
  • Stay current on industry and company technology trends through self-study, training, and certifications
  • Provide technical guidance and training to support enterprise account teams
  • Travel as needed (up to 50%) to attend customer and team meetings
  • Contribute to a collaborative team environment, exercising independent judgment and discretion in matters of significance

Required Qualifications :

  • Education : Bachelor’s degree (B.A. or B.S.) or equivalent training / certifications (Cisco, Ciena, AWS, Microsoft, Adva, etc.)
  • Experience : 3–5 years supporting telecommunications services for enterprise accounts or enterprise IT environments
  • Proven track record of building and executing technical solutions and sales strategies for enterprise customers
  • Strong understanding of networking, IP routing protocols (MPLS, BGP, VPN), and switching
  • Knowledge of SD-WAN, Voice, Unified Communications, and Optical technologies (TDM, CWDM, DWDM, dark fiber)
  • Familiarity with cable industry technologies (DOCSIS, PON, CMDW, video) is a plus
  • Proficiency with MS Office, Google GSuite, Visio, mapping tools (NI2, ArcGIS, Google Earth), and CRM platforms (Salesforce, SugarCRM)
  • Strong analytical, problem-solving, and organizational skills
  • Excellent verbal and written communication, with a professional demeanor

    • Core Competencies :

  • Customer-first mindset, delivering seamless digital solutions and positive experiences
  • Enthusiastic learner and advocate for technology and enterprise solutions
  • Team-oriented, open to collaboration and new ideas
  • Results-driven, with a focus on growth and performance
  • Committed to inclusion, diversity, and doing what’s right for colleagues, customers, and communities

    • Benefits :

  • 401(k) retirement plan with employer match
  • Comprehensive medical, dental, vision, life, and short-term disability insurance options
  • Paid time off starting at 80 hours per year, plus 40 hours floating holiday and 7 paid holidays
  • Tuition reimbursement program
  • Employee discount program
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