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Applications Engineer

Applications Engineer

ebm-papst Inc.Farmington, CT, US
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Job Description

Job Description

Department : Applications Engineering

Job Title : Applications Engineer

Summary : This position is responsible for providing technical application assistance and clarification for customers, Sales and Customer Relations personnel. Primary tasks include :

1. Product selection for customer applications

2. Project management for product modifications or new assemblies

3. Testing and troubleshooting customer applications

Essential Functions of the Job : The essential functions of this job require the person, with or without reasonable accommodations, to perform the following :

  • Serve as the primary technical communication link with customers to ensure customer needs are met.
  • Review customer specifications to assist the customer and Customer Relations in defining the proper air-moving device for specific applications.
  • Provide application assistance to Sales personnel and customers.
  • Provide technical clarification of communications and documentation for or to our factories and regional sales offices, distributors, Customer Relations and customers.
  • Maintain up-to-date technical knowledge of all products sold by ebm-papst Inc.
  • Visit customers and suppliers as required – typical travel is about 2 weeks per year.
  • Conduct technical discussions with customers, Sales personnel, Customer Relations and other ebm-papst personnel.
  • Assist customers, Sales personnel and Customer Relations in cross-referencing competitor products to products sold by ebm-papst.
  • Provide technical support, for assigned territories to Management, Sales personnel and the sales territories.
  • Manage assigned projects as the key technical person. Work with the respective Sales and Customer Relations personnel concerning commercial issues. Work with Manufacturing, R&D, and Quality personnel concerning design and technical issues.
  • Be capable with Microsoft Windows OS and Microsoft Office software. Be capable of learning additional GUI-based software.
  • Perform all other duties as assigned.

Recommended Qualifications and Experience : An excellent candidate will exhibit the following :

  • Good communication skills via phone, email, and in person.
  • Good organization skills to stay on top of multiple projects at a time.
  • Good project management skills to keep a team on track.
  • Capability with Microsoft Windows OS and Microsoft Office software. Capability of learning additional GUI-based software.
  • Fluency in English. Multilingual a plus, especially in Spanish, Portuguese, French, and / or German.
  • Some combination of technical experience and / or education :

    • o 4+ years of mechanical and / or electrical related experience,

    o bachelor’s degree in engineering, or Some combination of higher education and experience.

    All Employees are expected to :

  • Follow the Employee Handbook policies and procedures and uphold organizational values.
  • Contribute to building a positive work environment.
  • Report for work consistently and on time.
  • Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.

    • Revisions :

    Original : 09 / 25 / 03

    Revised : 12 / 14 / 10

    Revised : 12 / 16 / 13

    Revised : 11 / 3 / 17

    Revised : 2 / 15 / 23 OBB

    Revised : 5 / 22 / 23 OBB

    Revised : 9 / 14 / 23 OBB

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    Application Engineer • Farmington, CT, US