Short-Term Disability Case Manager

Instant Teams is currently hiring a Short-Term Disability Case Manager!

In this remote position, you will make timely, accurate, and customer-focused Short-Term Disability and / or Absence Management claim decisions and appeals.

Makes timely, accurate, and customer-focused STD and AM new and ongoing claim decisions; reaches out to obtain relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract / administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible Documents the claims system accurately and comprehensively; prepares, updates, and utilizes a claims management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above-average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customers’ needs and takes action as appropriate Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence Performs other related duties as required MUST-HAVES High School Diploma (Bachelor's Degree preferred) 1-2 years of job-related claims experience Preferred demonstrated proficiency in product-specific areas of STD, LTD, or AM as well as federal and state regulations governing these products and services Familiarity with disability claim management concepts Good understanding of medical terminology / pathology / anatomy Articulate verbal and writing skills, decision-making, meeting deadlines, and working with confidential information Moderate skills with Microsoft Office and other software applications Customer service skills Stress tolerance Math skills Ability to multitask and prioritize Have a high level of attention to detail Work under pressure Confidence to make claim decisions Results-driven High attention to departmental / company procedures / practices TRAINING Monday - Friday 8am - 5pm EST 8 weeks  Pay Rate :

• 25 per Hour Start Date :   Mid-September 2025 BENEFITS Equipment is provided.

Due to specific position requirements, we cannot hire from the following locations for this opportunity :