Customer Experience Specialist

A company is looking for a Customer Experience Specialist to enhance customer interactions and optimize support processes. Key Responsibilities Monitor conversations to create a response library for efficient customer support Collaborate with various teams to strategize on optimizing customer contacts and building standard operating procedures Identify trends in customer inquiries and propose solutions to reduce contacts Required Qualifications 3+ years of previous Contact Center experience Previous Quality Analyst experience preferred High school diploma / GED or equivalent In-depth understanding of Microsoft Office Excel and Google platform (Drive) Knowledge of Customer Care communication systems