Customer Relations Specialist - Dental

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000 for Customer Relations Specialist.

• Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.

Schedule : Tuesday - Friday 7 : 15am - 6 : 00pm

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a

Customer Relations Specialist

(CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

Greet patients and provide excellent customer service at every visit

Manage appointment check-in / check-out, including verifying insurance and demographics

Collect co-pays and complete necessary paperwork

Answer phones, direct messages, and assist with scheduling

Keep the front office and waiting areas organized and welcoming

Enter data accurately into electronic health records (EHR)

Travel to nearby clinic locations as needed

Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

High School / GED preferred

At least one year experience in customer service required

A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who :

Possesses strong communication and organizational skills

Is comfortable in a high-traffic, patient-facing role

Is detail-oriented with basic computer and data entry skills

Willing to travel locally between clinic sites if needed

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