Patient Liaison-Pulmonary Full Time Days

The Patient Liaison reflects the mission vision and values of NMHC adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Responsibilities :

• Manages schedules to make best use of all resources including providers rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and / or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution / prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and / or materials as needed.
• Maintains a strong relationship with patients internal providers and staff external hospital departments physician offices and vendors.
• Answers all incoming inquiries from patients providers staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing prescriptions and the plan of care.
• May perform other duties as assigned.

Qualifications : Required :

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred :

• Bachelors degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Additional Information :

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

Remote Work : No

Employment Type : Full-time

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Experience : years

Vacancy : 1