Home Equity Mortgage Loan Processor

Job Title : Home Equity Mortgage Loan Processor

The Home Equity Mortgage Loan Processor will :

Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

Manage a large pipeline of applications while meeting required service level agreements

Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting

Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include :

• Accept incoming phone calls
• Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
• Monitor and respond to incoming emails
• Monitor and respond to incoming voicemails
• Document all communication
• Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments

Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

Able to articulate difficult and / or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

Role Requirements :

This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands

Hours are typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on your location and business needs

This is a remote opportunity; must be located within 100 miles of a local Accenture office

Basic Qualifications :

Minimum of 2 years of mortgage experience

Minimum of 2 years of customer contact experience

NMLS license required

Professional Skills Requirements :

Ability to work well in a fast-paced, multi-task environment

Self-starter that thrives in a team environment

Strong organizational, problem solving and time management skills

Professional communication both written and verbal

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

Role Location Hourly Salary Range :

California $21.97 to $47.26

Cleveland $20.34 to $37.79

Colorado $21.97 to $40.82

District of Columbia $23.37 to $43.46

Illinois $20.34 to $40.82

Maryland $21.97 to $40.82

Massachusetts $21.97 to $43.46

Minnesota $21.97 to $40.82

New York / New Jersey $20.34 to $47.26

Washington $23.37 to $43.46

Requesting an Accommodation :

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

Equal Employment Opportunity Statement :

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action Employer of Veterans / Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements :

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees.