Senior UX Research and CX Strategist

Moms Meals delivers medically tailored meals that help people live healthier more independent lives. As we expand across the Food-as-Medicine ecosystem were building a research-driven organization that turns empathy into evidence and insight into action.

Were seeking a founding Senior CX / UX Researcher to create and lead our research discipline establishing the frameworks tools and culture that make customer understanding central to every decision. Youll define the research vision design and execute studies and translate findings into measurable improvements in engagement satisfaction and outcomes.

This is a build-it-from-scratch role for a strategic practitioner who can both lead and do shaping how a mission-driven healthcare company learns innovates and delivers meaningful experiences at scale. This position will report to the Head of Product.

Salary range : $00

Position Responsibilities may include but not limited to

• Build the Function : Develop a company-wide research strategy and roadmap. Stand up tools repositories and repeatable processes that scale insight generation and promote evidence-based decisions
• Lead Research : Plan and execute qualitative and quantitative studies (interviews surveys usability ethnography) that uncover unmet needs and reveal opportunities to improve engagement satisfaction and adherence
• Advance Measurement : Partner with analytics and product to define success metrics and link behavioral and attitudinal data demonstrating clear ROI for research investments
• Prioritize the Experience : Identify friction points across digital and service journeys to reduce cost-to-serve improve retention and increase referral satisfaction
• Drive Insight to Action : Translate research into actionable frameworks and executive narratives that connect insight decision business result . Influence leaders to prioritize high-impact improvements
• Partner Across Teams : Collaborate with Design Clinical and Operations teams to embed insight early in product and service development
• Enable the Org : Coach product and design teams in lightweight research methods cultivating a culture of curiosity empathy and experimentation

Required Skills and Experience

Preferred Skills and Experience

Physical Requirements

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

Senior IC

Key Skills

CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Wireframing,UI,Axure,Responsive Web Design,Sketch

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 116644 - 160400