Chief Quality & Health Advocacy Officer

Chief Clinical Experience And Quality Officer

Flexible Onsite Location : Bloomfield, CT, St, Louis, MO, Philadelphia, PA, other locations where The Cigna Group has an office presence.

Organization : Office of the Chief Health Officer (OCHO) Organization

Position Summary : The Chief Clinical Experience And Quality Officer (CEQ) at The Cigna Group is responsible for overseeing the quality of healthcare services and clinical aspect of patient experience and engagement. This role will lead a cross-functional team of clinical and business leaders in OCHO and business units to build solutions, processes and functions that ensure a high degree of clinical integrity and quality and an outstanding clinical journey and experience for our patients. The CEQ Officer will work closely with clinical, administrative, and technology teams to drive quality improvement initiatives, leverage data analytics, and enhance patient outcomes and satisfaction.

Key Responsibilities

Quality Management :

• Develop and implement quality improvement and outcome strategies aligned with organizational goals.
• Collaborate with stakeholders to set and monitor key performance indicators (KPIs) related to healthcare quality and outcomes.
• Oversee quality assurance programs to ensure compliance with local, state, and federal regulation and with healthcare quality standards, including HIPAA, JCAHO, and CMS as well as HEDIS, NCQA Health Plan Ratings, STARS, and CAHPS compliance.
• Identify and mitigate risks related to healthcare quality and implement continuous improvement methodologies like Six Sigma or Lean Healthcare.

Patient Experience :

Leadership & Team Management :

Stakeholder Engagement & Collaboration :

Required Qualifications :

Key Competencies :

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

About The Cigna Group : Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.