Talent.com
Director, IT (Telecom) - REMOTE
Director, IT (Telecom) - REMOTERemote Staffing • New York, NY, US
serp_jobs.error_messages.no_longer_accepting
Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Remote Staffing • New York, NY, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
job_description.job_card.job_description

Director Of It (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

  • Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
  • Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
  • Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
  • Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
  • Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

  • Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.
  • Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions.
  • Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions.
  • Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels.
  • Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains.
  • Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction.

    • Operations, Engineering & Service Excellence

  • Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.
  • Ensure high reliability, availability, and performance across all communication and engagement platforms.
  • Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues.
  • Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience.
  • Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement.

    • Security, Compliance & Risk Management

  • Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.
  • Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms.
  • Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities.
  • Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment.

    • Leadership, Culture & Talent Development

  • Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.
  • Foster a culture of innovation, collaboration, and accountability focused on measurable business impact.
  • Encourage continuous learning and exploration of emerging AI, automation, and identity technologies.
  • Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes.
  • Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils.

    • Job Qualifications and Skills

    Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

    • Experience

  • 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.
  • 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.
  • Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.
  • Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.
  • Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.
  • Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

    • Technical Expertise

  • Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.
  • Experience with AI, automation, workforce management, speech analytics, and CRM integrations.
  • Familiarity with digital identity, authentication, and secure document workflow platforms.
  • Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

    • Leadership & Interpersonal Skills

  • Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
  • Exceptional communicator skilled at influencing across technical, operational, and executive teams.
  • Proven track record of vendor and stakeholder management at enterprise scale.
  • Strategic thinker focused on innovation, resilience, and customer experience excellence.
  • Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.

    serp_jobs.job_alerts.create_a_job

    Director It • New York, NY, US

    Job_description.internal_linking.related_jobs
    Director of Information Technology Operations

    Director of Information Technology Operations

    Volunteers of America Greater New York • New York, NY, United States
    serp_jobs.job_card.full_time +2
    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York Ci...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Power Systems - HPC Data Center Development

    Director of Power Systems - HPC Data Center Development

    Veterans Staffing • New York, NY, US
    serp_jobs.job_card.full_time
    Director of Power Systems - Hpc Data Center Development.Compensation : $250,000 / yr + Bonus.Location : Hybrid / NYC with 30% travel. Company Description : As demand for AI and high-performance computi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Senior Director of Information Technology Core Systems Operations

    Senior Director of Information Technology Core Systems Operations

    MetroPlus Health Plan • New York, NY, United States
    serp_jobs.job_card.full_time +1
    Senior Director of Information Technology Core Systems Operations.Water Street, 7th Floor, New York, NY 10004 .New Yorkers by uniting communities through care. We believe that Health care is a ri...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director of Information Technology (Tarrytown, NY)

    Senior Director of Information Technology (Tarrytown, NY)

    Prestige Brands • Tarrytown, NY, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Prestige Consumer Healthcare is a company that focuses on product innovation and quality in the over-the-counter healthcare and women’s health categories to better improve the lives of our cu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Director - Technology & Cybersecurity Audit

    Director - Technology & Cybersecurity Audit

    Morgan Stanley • New York, NY, United States
    serp_jobs.job_card.full_time
    Technology & Cybersecurity Audit Director.This role is pivotal in assessing and strengthening the Firm's technology control environment, ensuring resilience against evolving threats, and driving im...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Enterprise Integrations

    Director of Enterprise Integrations

    Recora Inc • New York, NY, United States
    serp_jobs.job_card.full_time
    We're looking for a Director of Enterprise Integrations to help us accomplish our mission of empowering everyone to live a long, full and optimal life by redefining the future of heart health.You'r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    IT Regional Manager

    IT Regional Manager

    Solugenix Corp • New York, New York, United States
    serp_jobs.job_card.permanent
    IT Regional Manager - $155k – 195k New York, NY (Onsite) Direct Hire Job ID 25-09870 IT Regional Manager opportunity needed. This is a direct hire opportunity based out of New York, NY (Onsite).The ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Director, IT SOX Compliance

    Director, IT SOX Compliance

    Rippling • New York, New York, United States, 10001
    serp_jobs.job_card.full_time
    Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every workforce system to a sing...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Director, Strategic Sourcing, Technology

    Director, Strategic Sourcing, Technology

    NYC Staffing • New York, NY, US
    serp_jobs.job_card.full_time
    Director, Strategic Sourcing, Technology.Location : This is a fully remote role.Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Director of IT - Entertainment

    Senior Director of IT - Entertainment

    Jobot • New York, NY, US
    serp_jobs.job_card.full_time
    This Jobot Job is hosted by : Dylan Currier.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary : $130,000 - $180,000 per year.My client is a premier en...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, Cyber Recovery - REMOTE

    Director, Cyber Recovery - REMOTE

    Molina Healthcare • Yonkers, NY, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The Director of Cyber Recovery will oversee and manage Disaster Recovery related to the Information Technology (IT) organization's technology services to all customers working closely with the Netw...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Operations

    Director of Operations

    Tenth Revolution Group • New York, NY, United States
    serp_jobs.job_card.full_time
    AV systems, devices, and cloud platforms running smoothly while driving operational maturity in.ITGC, audit readiness, and cybersecurity remediation. Manage a lean IT team across two locations with ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Vice President, IT Asset Management

    Vice President, IT Asset Management

    Confidential • Jersey City, NJ, US
    serp_jobs.job_card.full_time
    Vice President, IT Asset Management.Accomplished insurance company.The Company is in search of a strategic IT Asset Management (ITAM) Governance Lead to take ownership of and enhance the controls, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Director of Technology Platforms & Applications

    Director of Technology Platforms & Applications

    Cooley LLP • New York, NY, United States
    serp_jobs.job_card.full_time
    Director of Technology Platforms & Applications.Cooley is seeking a Director of Technology Platforms & Applications to join the. Technology Platforms and Applications.The Director of Technology Plat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of IT Operations (One World Observatory)

    Director of IT Operations (One World Observatory)

    ASM Global • New York, NY, US
    serp_jobs.job_card.full_time +1
    Legends Global is the premier partner to the world's greatest live events, venues, and brands.We deliver a fully integrated solution of premium services that keeps our partners front and center thr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    BDM-VP-Director - IT Sales

    BDM-VP-Director - IT Sales

    Edgesys Consulting • Hasbrouck Heights, New Jersey, United States
    serp_jobs.job_card.full_time
    Job Description Role : BDM-VP-DIRECTOR - US IT Location : Remote Remote Position Director or VP Sales or BDM in IT Staffing Position Summary : Main objective will be to increase and grow the sales f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Global IT Operations Director : Scale, Optimize & Lead

    Global IT Operations Director : Scale, Optimize & Lead

    Pailin Group Psc • New York, NY, United States
    serp_jobs.job_card.full_time
    An established industry player seeks a Director of Operations to lead and enhance IT service delivery.In this pivotal role, you will oversee daily operations, ensuring alignment with strategic goal...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Director, Enterprise Partnerships & Revenue (Remote)

    Director, Enterprise Partnerships & Revenue (Remote)

    Union Square Consulting • New York, New York, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A consulting firm is seeking a Director of Business Development to join their executive leadership team.This remote position requires a seasoned salesperson to manage relationships with top PE and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted