Surface Experts Technician
Are you a hands-on worker who thrives in a changing work environment? If you like solving unique challenges and enjoy a varied workload, consider a career as a Surface Experts Technician. This role offers the opportunity to flex your creative problem-solving skills to address a range of 1-hour-or-less repairs.
A Day in the Life of a Surface Experts Technician :
We offer :
- Base Salary + Bonus Opportunity : Performance-based commissions starting on day 1
- Great Work / Life Balance : No required overtime, no nights, no weekends
- Time Off : Paid holidays and accruable vacation
- Flexible Work Schedule : Can accommodate midweek appointments
- Paid New Hire Training : Onboarding includes learning alongside a trained technician
- Company Car : Each technician drives a branded company vehicle for job duties
- Tools Included : All necessary tools and products are provided
- Learn a New Trade : Develop skills in a brand-new emerging trade
- Supportive Work Environment : Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business : Local business with an owner who works alongside the team each day
- Mentorship Opportunities : Ongoing repair training and career development
- Dedicated Help Lines : Technician Support Team on call to assist to questions
Duties : In the Field Daily :
Visit 4 or more customers dailyComplete jobs on-site, providing top tier customer service and follow-upServe diverse clients from varying industries, including property management companies, hotels, moving services, and construction firmsCustomer Service and Communication :
Provide extraordinary customer service to property management staff and tenantsMaintain records of work progress and relevant notes within our CRM / Dispatch systemResolve questions or issues by communicating with the support teamFollow Repair Process :
Perform repairs by understanding our exclusive 5-step processUse every tool in your customized tool-kitCreatively repair damage by problem-solvingWe seek someone with experience working with wood products : cabinetry, carpentry, furniture, etc.
Qualifications :
Hands-on work experience possibly in construction, manufacturing, painting, or personal hobbies.Backgrounds in facilities maintenance is extremely valuable but not requiredThe ability to accurately identify, match, and recreate colors is crucial, as color matching is a key aspect of our work.About Surface Experts :
Surface Experts specializes in repairing small damage to a wide range of surfaces, including floors, countertops, bathtubs, cabinets, appliances, furniture, and elevator panelsalmost everything!
We combine conventional trade skills with innovative products and strategies. This unique approach ensures durable, visually pleasing repairs, always performed with a smile.While our competitors focus on complete resurfacing, we specialize in repairing small imperfections, often no larger than a dinner plate. Our primary goal is complete customer satisfaction, which leads to long-term relationships. We help our clients save time and money, preventing materials from entering landfills.A standard repair requires just 1-2 tablespoons of product. This allows our technicians to keep their tools and equipment in a small vehicle. Our approach is odor-free, clean, and typically takes less than two hours.Vision :
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.Mission :
Our mission is to develop outstanding teams by investing in strong relationships.Together, we work to solve our customers' problems by reducing the waste of time, money, and materials that end up in landfills.Values :
Serve OthersPut Relationships FirstNo JerksBe HumbleBe a Problem SolverBe CuriousSeek to Understand the Cause of the ProblemWork SmartConstantly ImproveTrust the ProcessBe OrganizedBe TeachablePut Business Needs Above Personal WantsCompensation : $21.00 per hour
