Director of Software Engineering & Applied AI (Level 6) - Product Success Engineering, Adobe Ex[...]

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About the Role

The Adobe Experience Platform (AEP) Product Success Engineering (PSE) team is seeking an innovative Director of Software Engineering & Applied AI to lead the development of AI agents, tooling, and automation to help customer’s directly support, operate, and scale their end-to-end AEP and Apps implementation. Our team seeks to revolutionize customer support & success through intelligent automation and AI agents across the AEP portfolio. Your work will help fundamentally transform how we serve, support, and accelerate time-to-value for our customers by empowering them directly with engineering best practices.

Core Responsibilities

• Troubleshooting & Support – Solve AEP customer support issues through intelligent diagnosis, deflection, and resolution systems that leverage AI agents for automated issue diagnosis, intelligent ticket creation / routing, and self-service troubleshooting capabilities.
• Run & Operate – Proactively monitor, remediate, and scale AEP in adherence to implementation best practices to prevent support issues through automated remediation workflows, performance optimization agents, and predictive scaling mechanisms that maintain AEP customer-specific implementation reliability.
• Adoption & Value – Advise, accelerate, and grow AEP customer adoption and value realization through customer journey intelligence systems, use case & feature adoption recommendations, and usage pattern analysis tools.

In this role, you will collaborate with other members of our multidisciplinary team, including solution architects and data scientists, to build scalable systems that transform and establish our commitment to setting new industry benchmarks for product success engineering while driving measurable business impact and improved customer outcomes.

Key Responsibilities

Strategic Leadership & Vision

Team Management & Organizational Development

Product & Technical Execution

Customer Success Engineering Innovation

Cross-Functional Partnership & Influence

Required Qualifications

Educational Foundation & Core Experience

Technical Leadership & Architecture

Customer Success & B2B SaaS Expertise

Leadership & Communication

Preferred Qualifications

Experience embedding self-service BI, AI-powered recommendation, and workflow automation into enterprise SaaS products

Knowledge of customer engagement strategies, marketing automation, and digital adoption platforms

E xpertise in Adobe Experience Platform (AEP) and / or Adobe Experience Platform Developer certifications a plus

Why Join Us?

State-Specific Notices

California

Colorado

Massachusetts

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Compensation

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $179,300 – $354,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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