FT House Attendant

Job Purpose :

Under the general guidance of the Housekeeping Manager assist in ensuring smooth and efficient running of the guest floors in accordance with the standards required and responsible for the care and good appearance of all the guest rooms and associated areas.  Ensure that guests of the hotel receive a high quality and personalized service.

Duties & Functions :

• Ensure the cleanliness of the guest corridors at all times throughout the day including the cleaning of glass furniture wall surfaces windows (inside and out) high dusting light fixtures air ventilators metals sweeping and mopping floors and staircases cleaning and shampooing carpets cleaning walls doors frames rails changing of curtains soft furnishings and projects as assigned by management
• Ensure correct disposal of all rubbish from the floors
• Assist and follow up with guest inquiries requirements and complaints promptly in an efficient gracious manner
• Clean and service bedrooms bathrooms and associated areas to the standard of cleanliness required by the hotel as needed
• Move and lift beds cots bed boards furniture and fittings etc. as required and instructed by the supervisor
• Stripping rooms and restocking floor pantries as needed
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property immediately and follow hotel lost and found procedure
• Coordinate and assist with stock as required
• Undertake any reasonable request and / or special projects as requested by management.
• Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
• Create and maintain a personal respectful rapport with all guests deal with their requirements and inquiries
• Handle guest complaints promptly and with thorough follow up referring to others when necessary
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property immediately and follow hotel lost and found procedure
• All guest property is handled in an efficient and correct manner
• Report any damage to bedding curtains blinds and soft furnishings to the Floor Supervisor
• Comply with Health and Safety hazards and report these at once
• Assist fellow employees to perform similar or related jobs as and when necessary
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

ADDITIONAL RESPONSIBILITIES

Communicate effectively both verbally and in writing to provide clear direction to the venue teams.

To be aware of and ensure constant compliance with all necessary operational policies including :

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Attend mandatory meetings including divisional meetings staff meetings etc.

OTHER DUTIES

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective damaged or lost PPE or equipment that does not fit properly to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING / UNIFORMS

All employees must maintain a neat clean and well-groomed appearance. Specific uniform guidelines and / or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications :

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Hospital Experience,Hotel Experience,Taleo,Hospitality Experience,Basic Math,Laundry,Cleaning Experience,Computer Literacy,Guest Services,Cash Handling,Commercial Cleaning

Experience : years

Vacancy : 1