Business Operations Associate Manager

Are you ready to make a real impact in a global organization? As an Operations Manager, you’ll lead strategic initiatives and drive change in a fast-paced, collaborative environment. This role offers the chance to develop your leadership skills, work with talented colleagues, and shape the future of payments operations. Join us to grow your career, expand your expertise, and be part of a team that values innovation and continuous improvement. Your contributions will help deliver exceptional results for our clients and the firm.

As an Business Operations Associate Manager within the Global Cash & Utilities Operations management team at JPMorganChase, you will be outcome-focused and have a leadership style that fosters teamwork and will need to be comfortable to step into an evolving environment, work across the organization and drive results with urgency and discipline. You will also effectively manage multiple deliverables simultaneously, with deep execution experience with a demonstrated ability to meet and enforce deadlines. A need for strong analytical, organizational and collaboration skills with the ability to challenge an organization and understand ways of working. You will need to be comfortable with ambiguity, rapid pace of change and navigate easily across various businesses and functional areas.

Job Responsibilities

• Drive key business initiatives, assisting in day-to-day activities : creation of objectives & accomplishments; Town hall & offsite planning; Talent reviews; Driving people agenda activities across organization, Strategic planning (Executive Support)
• Create and present periodic non-financial information for business / governance review with Operations leads, and / or other partners (Business Reporting & Review)
• Develop and Manage internal and external communications including organizational announcements, Newsletters, Videos, and Year-end messaging (Communications)
• Build objectives with Key Results and ensure the organization is measuring what really matters and that metrics are automated in their production and easily accessible. Drive the design, collection, integrity, and reporting (Metrics)
• Develop and own future plan and strategy for operational support (with supported lead) reflecting business plans over the short to medium term and beyond (Strategy and Planning)
• Manage Business Reviews, Executive Reporting, Leadership Meetings and Offsite / planning other business events (Structural Governance Ownership)
• Help drive Group’s People initiatives focused on Diversity, Opportunity & Inclusion, Recruiting, Manager Excellence, Skills of the Future, and Employee Recognition
• Partner with business to identify areas for improvements and implementing initiatives.
• Lead and drive delivery of the projects with all stakeholder independently including Planning, Tracking and Communicating progress, provide value added analytics, and reporting (scorecards / dashboards and executive level reporting)
• Lead and be the catalyst for change as requirements / priorities shift progress from planning to execution.

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills

Required or Additional Information