Staff Site Reliability Engineer

Summary

Are you a systems-minded engineer who thrives on building resilient infrastructure, driving operational excellence, and enabling teams to move fast with confidence? As a Staff Site Reliability Engineer at Topstep, you'll play a foundational role in shaping how we approach reliability, observability, and infrastructure at scale. You'll be instrumental in building out our SRE practice, defining our incident response culture, closing observability gaps, and optimizing our AWS infrastructure for both performance and cost. This role is ideal for someone who brings both deep technical expertise and a builder's mindset. Someone who's excited to establish best practices from the ground up, embed reliability into engineering culture, and create the foundations that let teams ship with speed and confidence. Join us and help define what operational excellence looks like at Topstep.

Key Responsibilities

• Set technical direction for reliability and observability across the entire engineering organization, influencing architectural decisions.
• Build and mature our SRE practice defining SLOs, incident response protocols, and on-call standards
• Own the observability stack using DataDog (primary platform for metrics, APM, logging) and CloudWatch (AWS-native monitoring), instrumenting distributed tracing and closing gaps that currently prevent diagnosis of production issues
• Partner with engineering teams to embed reliability principles early in the design process and improve system resilience
• Lead incident response and blameless post-mortems , turning outages into opportunities for systematic improvement
• Mentor engineers across the organization on reliability practices, operational thinking, and production ownership
• Champion a culture of transparency, continuous improvement, and shared ownership of production systems

Required Qualifications and Key Competencies

Company Culture & Perks

New Hire Base Salary Range

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume and cover letter!

At this time immigration sponsorship is not available for this position (including H-1B, STEM OPT training plans, etc.).