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ERP Support and Compliance Manager
ERP Support and Compliance ManagerDminds • San Diego, CA, California, USA
ERP Support and Compliance Manager

ERP Support and Compliance Manager

Dminds • San Diego, CA, California, USA
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Job Posting Title

ERP Support and Compliance Manager

Description

Note- This is an Onsite requirement based out of San Diego, CA.

POSITION OVERVIEW : ERP Support and Compliance Manager POSITION GENERAL DUTIES AND TASKS : ERP Support and Compliance Manager

Responsibilities :

  • Oversee the support function, including incident, problem, change, and release management across domains (ERP / COTS / Custom Apps)
  • Be single point of contact for support and escalation point for all applications
  • Regularly interact with customer group managers and IT managers to take feedback and understand concerns
  • Coach team members in support process and activities
  • Identify areas for problem management and plan for implementation
  • Lead continuous improvement activities to reduce incidents, identify automation opportunities and drive innovation
  • Mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs
  • Ensure project SLAs, KPIs targets are met. Ensure compliance to SOX process for changes
  • Prepare project status reports, metrics and present to customer stakeholders
  • Collaborate with IT and business stakeholders
  • Ensure maintenance of accurate support documentation, runbooks and known error database
  • Understand SOX requirements and work with SOX lead to ensure compliance to SOX for support and development process
  • Participate in internal and external SOX audits
  • Review and approve changes in ITSM tool

Skills :

  • 10+ years of overall experience in IT
  • 5-8 years of experience in managing support projects involving cross domain (ERP / COTS / Custom Apps)
  • 5-8 years of experience in ERP projects as functional consultant in any of the domains ( Mfg. / Finance / Logistics)
  • 5-8 years of experience in managing ERP support in offshore / onshore model with SLA targets
  • 10+ years of experience in Baan 5c / Infor LN (preferred) or other ERPs like SAP or Oracle
  • Excellent people and communication skills
  • Degree in Computer Science, Business or similar field

    • Nice to have :

  • ERP specific functional certification
  • Project management certification
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    Erp Manager • San Diego, CA, California, USA

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