Enrollment & Customer Success Coordinator (Roselle Park)Fusion Dance Centre • Roselle Park, NJ, United States
Enrollment & Customer Success Coordinator (Roselle Park)
Fusion Dance Centre • Roselle Park, NJ, United States
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job_description.job_card.job_descriptionServe as the main communication line for families Respond to inquiries with warmth, clarity, and urgency Handle complaints professionally and find effective solutions Maintain detailed records of customer interactions Go the extra mile to ensure every family feels supported Manage opening / closing procedures and maintain studio organization Complete tasks in Monday.com Create and manage documents in Google Workspace Build PDFs, reports, forms, templates, and other materials Support overall office efficiency and workflow Keep the front desk and studio clean, organized, and welcoming Google Workspace (G-Suite) Monday.com Mailchimp SurveyMonkey Self-motivated with excellent judgment and the ability to prioritize A strong communicator who handles all interactions with warmth and professionalism Detail-driven with excellent grammar, accuracy, and follow-through Deadline-focused, organized, and energized by completing tasks on time Responsible, reliable, and proactive you own your work and take action Empathetic and customer-focused while knowing when to be firm Tech-savvy and excited about learning new systems Monday : 10 : 00am6 : 00pm TuesdayThursday : 12 : 00pm8 : 00pm Sunday : 8 : 00am2 : 00pm Dental InsuranceLife Insurance Medical Insurance Paid Time Off RetirementVision Insurance Fusion Dance Centre is a large, family-oriented dance studio that has been building confidence and community in Union County since 2004 . We pride ourselves on delivering outstanding experiences to every dancer and family and we're excited to welcome someone who shares that commitment.
Fusion Dance Centre is growing and were looking for an exceptional Enrollment & Sales Coordinator to join our team!
As one of the most visible representatives of our studio, youll become our Director of First Impressions, connecting with hundreds of families, answering questions with confidence, and delivering truly 6-star service. Your work will drive enrollment, support our dancers, strengthen family relationships, and ensure every person who walks through our doors feels welcomed and cared for.
If you love helping people, staying organized, and working in a positive, fast-paced environment, this role is an exciting opportunity to make an impact every day.
What Youll Do :
Lead Enrollment & Sales
- Convert leads into trial students
- Communicate with prospective families via phone, email, and text
- Convert trials into registered students
- Conduct customer retention calls & follow-ups
- Maintain attendance & support enrollment accuracy
Deliver Outstanding Customer Service
Office & Administrative Support
Software Experience (A Plus!)
Who Were Looking For
The ideal candidate is :
Schedule
This is an in-person position with the following schedule :
Compensation
$40,000 with :
About Fusion Dance Centre
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Enrollment Coordinator • Roselle Park, NJ, United States
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