Entry Level Customer Service

About Us : We're passionate about delivering exceptional customer service experiences. We believe every interaction is a chance to build trust and create long-term customer relationships. As we grow, we're looking for friendly, driven individuals to join our team and help us continue providing top-tier support.

Job Summary : We're seeking an enthusiastic and reliable Entry Level Customer Service Representative to serve as the first point of contact for our customers. You will gain valuable communication and problem-solving skills while helping customers with their questions, concerns, and product needs.

Key Responsibilities :

Respond to customer inquiries via phone, email, and / or chat in a timely and professional manner

Resolve basic customer issues or escalate to appropriate departments when needed

Provide accurate information about products, services, and company policies

Maintain a positive, empathetic, and professional attitude at all times

Document customer interactions in internal systems accurately

Collaborate with team members to ensure high-quality service delivery

Qualifications :

High school diploma or equivalent (required)

Strong verbal and written communication skills

Basic computer skills and ability to learn new software

Customer-focused with a problem-solving mindset

Reliable, punctual, and coachable

Prior customer service experience is a plus but not required

Schedule

Full-time availability required