Payment Application Specialist

Responsibilities

BASIC PURPOSE : Process payments and accounts receivable from customer's reservations and voyage travel expenses. Handle payment inquiries from direct guests, customers, business partners and travel agents. Update customer's account and balances by recording payments when received.

POSITION RESPONSIBILITIES :

Balance accounts, allocate and post payments appropriately in reservation / accounting system and General Ledger accounts making sure all bookings and reservations reflect / cover the full payment and cost of trips / voyages by making manual entries and entering required information in the system.

Review, research and resolve payment application issues such as but not limited to misapplication of payments, check / payment application amount discrepancies and incorrect splitting of payments. Identify errors and process adjustments.

Contact appropriate departments, travel agents or direct guests to reinstate canceled reservations or verify information. Resolve issues appropriately.

Prepare bank deposits by preparing batch payment documentation for deposit. Complete deposit slips. Send deposits to the bank via remote capture transmission and courier on a daily basis.

Process credit card call-back transactions by contacting credit card-global payment processors to obtain approval on pending credit card transactions. Make sure transactions and reconciliations between our system and the banks are appropriately recorded.

Produce monthly reports and daily reconciliations. Assist in month end closing.

Comply with all Sarbanes-Oxley controls and identify where additional controls could be implemented.

KNOWLEDGE AND EXPERIENCE :

EDUCATION : Minimum High School Diploma or equivalent required.

EXPERIENCE : Two years accounting / book keeping experience. Minimum 1 year of experience in the accounts payable or receivable department. Experience as customer service representative or bank teller would be preferred in addition to accounts receivable experience and general accounting experience.